Frequently Asked Questions
Everything you need to know about your Shop Dixi order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition with tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I care for my Shop Dixi jewelry?
To maintain the quality of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.